Refund Policy

Last updated: April 2026

1. Free Trial

All new users receive a 7-day free trial with full Standard plan access. No payment is required during the trial period. We encourage you to fully evaluate the Service during your trial before subscribing.

2. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 48 hours of your subscription payment
• The Service was materially unavailable or broken during that period due to our fault
• You were charged incorrectly (wrong amount or duplicate charge)

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Refund request is made more than 48 hours after payment
• Change of mind or decision to stop using the Service
• Dissatisfaction with AI answer quality on specific questions
• Internet connectivity issues on your end
• Device incompatibility
• Account suspended due to violation of our Terms & Conditions

4. How to Request a Refund

To request a refund, email us at support@solveup.in within 48 hours of your payment with:

• Your registered phone number
• The Razorpay payment ID (found in your payment confirmation)
• A brief description of the issue

We will acknowledge your request within 24 hours and process eligible refunds within 5–7 business days back to your original payment method.

5. Cancellation

You can stop using the Service at any time. Since subscriptions are currently billed as one-time monthly payments (not auto-renewing), there is nothing to "cancel" — your plan simply expires at the end of the billing period.

When auto-renewal is introduced in the future, you will be able to cancel before renewal from within the app, and we will notify you at least 7 days before any renewal charge.

6. Contact

For refund requests or billing queries, email support@solveup.in. We aim to respond within one business day.